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Exchange & return Policy

  • Is it allowed?

Yes, its allowed within 14 days from the order date.

Customer can approach at location (shop) only. 

Once customer return or exchange the product at shop, credit note or cash will be issued at same time.

Customer will bear the shipping cost while returning the item

  • Method & procedures

Master point intends for you to have an enjoyable shopping experience. If you do not feel completely satisfied for any reason with your purchases, master point will refund you the value of your purchases within fourteen (14) days from the delivery of your purchased products. Products purchased and returned must be new, never used, and in their original packaging coupled with the original invoice at location (shop) only. 

The customer must return the product in the same original condition with original invoice at in location (shop) only.

Master point may not accept returns or exchange without original invoice.

Master point may not accept returns that are damaged, dirty or altered that were delivered to you.

Perishable products (frozen and fresh) such as meat, fresh fish, fruits, vegetables, dairy products and their derivatives, bakery products, baby food, beverages or refrigerated juices, in order to preserve public health.

All kinds of nuts.

Weighted products, including (spices, nuts, cheese and pickles).

Underwear, swimwear, beauty products, and any products that are used on the skin.

Master point may not accept returns or exchange above mentioned categories.